Recent Guest Email
Ms. Billy Jo,
Thank you again for your most worthy assistance both yesterday and today. I spent 45 years in the customer service industry myself, 32 years with Delta Air Lines and 13 years with FEMA's Disaster Response teams in IT. Milady, you may not realize it but you walk on water! The service industry is one of the few with a very strong future. You took rock solid care of my issues.
Again, my most sincere thanks.
Thank you for a most courteous and more than efficient handling of my request for a vital piece of missing information regarding an insurance claim. Between you and Billy Jo it has truly been a pleasure dealing with a personally very trying situation. God bless you both!
Room was impeccably clean, and the housekeepers gave us an informative tour and were as friendly as we've seen in 16 years coming to OBX.
Online Feedback Form
Received excellent support and help each agent when I called. Kay was a super agent to work with and helped us secure our reservation without any hassle or worry. Thank you!
Recent Guest Survey
I want to compliment all your staff for their excellent customer service. Our first choice property was removed late last year (I assume owners wanted it that week). Your staff immediately contacted me and provided me with similar, alternate properties saving me a lot of time. I really appreciated that. Also, when I tried express checkout, I realized the house phone wasn't working, so I called and another staff member was very helpful, making a notation that we were doing an express checkout and that we would all be out of the home by 8am. It's those little extra touches of service that make a world of difference. And whenever I did call throughout the past year everyone was extremely professional, courteous and just really kind. Thank you all so much!
Recent Guest Survey
I want to compliment all your staff for their excellent customer service. Our first choice property was removed late last year (I assume owners wanted it that week). Your staff immediately contacted me and provided me with similar, alternate properties saving me a lot of time. I really appreciated that. Also, when I tried express checkout, I realized the house phone wasn't working, so I called and another staff member was very helpful, making a notation that we were doing an express checkout and that we would all be out of the home by 8am. It's those little extra touches of service that make a world of difference. And whenever I did call thro
M. Horton (Guest, #5798)
I worked with Bobbi on our reservations, and she was so patient, kind, helpful, etc. One of the most pleasant people I have ever worked with, and we have been coming to Nags Head since 1988. She is definitely an asset to your company. We have been coming to Nags Head many years and have used several different companies to book our house rentals, but I know we have used Resort Realty many times. My son made a comment that this was the best house we have ever had...everyone loved it.
Monique (Website User)
I love the new look of the website. Its so easy to navigate. Also, love the team at resort realty. You guys are the definition of Hospitality. Great service all around. Thank you!
A. Barlow (Homeowner, #2513)
My husband and I have two rental houses in Sound/Sea Village in Duck (Ocean Annie's and Herron's Nest). The 2014 rental season was our first with Resort Realty.
I wanted to let you know how very pleased we have been with the housekeeping services in our rentals. I am a 'stickler' and have been known to clean (again) before staying in any of our rental houses. We have rented properties here on the Outer Banks for 30 years, and have had dealings with different realtors, all who offered housekeeping services. I can honestly say that I have never been 'over the top' impressed with any until we walked into Ocean Annie's this past week. It was immaculate! I was searching for something to 'clean' before I made the bed, and truly couldn't find anything that needed attention. The refrigerator (inside) was amazing, it looks new! And, the bathrooms are sparkling! It's like I'm the one on vacation :)
I very much appreciate your high standards and the attention that you have given to our homes. It certainly brings peace of mind. Especially during the busy rental season, with every little thing that can go wrong, I'm confident, cleanliness isn't going to be one of them, if you are in charge. Thank you so very much.
B. Day (Guest, #5684)
My family stayed at Sea Holly (5684) and the whole week was awesome. The cottage was very clean- loved the pool out front, very private and no sand.The walk way to the beach was very nice. LOVED the 30 foot wide deck out back and wraparound porch. The big gazebo right on the ocean was my favorite with great sunrise. We could have used a second refrigerator down stairs. I would rate this cottage 5 star!
Bradley S. Payne & Virginia L. Payne (Homeowner, #7025 & #7020)
I wanted to take this opportunity to thank you and your staff for the tremendous job you are doing with respect to managing our two homes on Hatteras Island in Rodanthe.
We have the August Lauren and The Sunburn and recently switched from [another company] to Resort Realty. What a difference it has made as we already have more bookings on our two houses than we did the entire season last year.
Lori Sankey and all the girls are doing a tremendous job with our homes....As you know, she is a very concerned and dedicated employee and really enjoys working with her clients (even me, I think, although I have got to be her most difficult as I constantly challenge her and put her to the test).
That being said, she continues to smile and look for better ways to serve her clients, all the while protecting the integrity of Resort Realty. She is truly an incredible person and we could not be happier with her and her staffs efforts regarding our properties.
To you, a job well done! And we will continue to promote Resort Realty to all of our friends and other owners in Mirlo Beach. We truly believe that you are a different kind of company.
Virginia L. Payne
Bradley S. Payne, Architect, LLC
NCARB Board Certified
C. Schaeffer (Guest)
The employees in the Nags Head office are the reason we booked a second time with you. Initially, in July, we were stuck with a house we had rented from another realty company in Waves and that house became uninhabitable due to the hurricane. We came to your office and the employees there found us a house. However, after a few hours of waiting, we discovered the house was still occupied and your company saw it was double booked. The employees went out of their way to find us a house, on the beach, and much nicer than we had booked. Because you treated us so well, we returned to you for a second booking for my wife's birthday. It is because of this commitment that we came back. You did not disappoint us. We enjoyed the house and your check-in and check-out process. Thanks again and we will return for further bookings.
Czajkowski Family (Guest)
We've rented many times with you in past years, you guys are like a pair of comfortable shoes! We would never give you away and we always feel at hom when you are with us. We'll see you the summer of 2016. - The Czajkowski's, Chesterfield, VA.
D. Barr (Guest)
We just got home after our one week stay at Treepin Out #5512. Loved it!!!! The home is stunning. The kitchen is equipped for a gourmet cook. The handicapped facilities enabled my husband to have full access to all areas of the home. We will definately return! You can tell that the home owners love their home and I am grateful that they have chosen to share it with others!!
D. Davis (Homeowner, #5701)
Everything looked great in our home. I appreciate the cleaners coming in early. BJ and Joan are the best! We so appreciate their commitment to high quality cleaning and guests. Great season and so far our guests have had excellent things to say about housekeeping on their surveys, which is awesome! Thanks again! - The Davis'
Fimple Family (Guest)
My husband and I called and spoke with Linda multiple times today and she was fantastic! She was very patient with us and very very helpful! We were trying to book a last minute trip and as listings were filling up throughout the day, she was able to help us out! Awesome job Linda! and thank you very very much! :) - Fimple Family
Kay Cammer in reservations has been awesome to deal with over the years and has been the only person I have dealt with over the years. She is to be commended on her customer service and should be valued as an exceptional employee. Thanks Kay for your always great customer service.
[The guest] called to say how excellent housekeeping was when they arrived. She said it was the best they have experienced while vacationing on the Outer Banks!
This was a nice house. Clean and love the keyless entry. I like to cook when we go to the beach. The kitchen was very clean!
We had a great week at the beach and this process was very user friendly. Overall very good experience. Thank you!
We had a great stay and highly recommend this company to anyone interested in renting in Nags Head/Outer Banks. I will definitely use this realtor again next time I rent or purchase in the Outer Banks. And the 'phone' checkout was a real time saver and a great idea! All employees I dealt with were courteous and great to deal with!
[We] have been renting the home 20 years. This is the first year with [Resort] and so far [you] are the best! Cleaning and inspection was done well and [they] are all so nice!
Resort Realty is the best company that I have ever rented with. I have been booking in the Outer Banks for years. The
[The guest staying at The Green Heron said that] the housekeeper, AnnaMarie was very professional, pleasant and helpful to work with; and the house was very clean and [they] are very pleased with their services.
We had excellent attention and service from our initial call through our week. The house was exactly as shown in pictures. We had a blast and thoroughly enjoyed our time in Southern Comfort I.
All the interactions we've had with any of the staff over the past four years have been pleasant. You have great people working for Resort Realty.
The house was wonderful. The kitchen was stocked perfectly. Everything was beautiful. The resort company was easy to deal with and responded to questions and concerns immediately. We would definitely stay with you again.
Keyless entry made for easy entry for everyone, didn't have to worry about who had a key, etc. The property was absolutely beautiful and you could tell a lot of care went into the home.
Love this house! 3rd year there! Everyone was so helpful!
Loved the house. Very clean & great for two people.
Loved the house. Very clean & great for two people.
My husband and I just returned from a week on the Outer Banks at this lovely little cottage. The only thing that kept it from being a 5 star review was the lack of laundry facilities. This should be included in the listing! It was easy to get to; very centrally located; and comfortably furnished. The kitchen had all the pots/pans and cooking items one would expect and I used them almost every night. The views from the screened in porch were great...but the crow's nest view was outstanding! With the free pier pass, my husband was able to catch quite a number of fish that we enjoyed greatly. However a fish cleaning station would have been handy. I guess the owners are not fisherman! All in all a lovely week on the island!
We had the most relaxing and satisfying vacation we've had in years. The house exceeded our expectations in most ways. Also having access to the club was a great bonus. The reservation and check-in/out process was super easy. Thank you! We will definitely be looking to rebook with Resort Realty.
I liked having the [keyless} code in an email. We had four cars arriving from four different directions so whoever got there first could easily get in. Nice feature. We have been coming to OBX for several years renting large houses. We have always had good accommodations, but this was the best! We had nearly perfect weather so some of the amenities were not used much, but they were appreciated and would have been important on rainy days.
Our whole experience was awesome and can wait to come back. Our house keeper, Rebecca, we just loved her! [She was] so nice and full of information!
The house was in great shape and a great location...we enjoyed a wonderful week. The best by far in the nine years we have been coming to OBX...Thank you for a great week and we'll see you next May.
The house was very clean and well equipped. This added to our enjoyment at the beach. We have rented houses for many years, from all realty companies in Avon, and Resort Realty is the best and easiest to deal with.
It was just what we were looking for! We had a great time and [were] able to enjoy our 3 dogs. Just being able to have them there was a big stress relief for us. We felt at home there. Everyone was very friendly. Thank you!
House was beautiful! Excellent location. Very easy to get to beach access.
Your courtesy on the phone each and every time I called was WONDERFUL. I could easily get in touch with you, which these days can be difficult. I never had to wait to talk to a "real" person. Please keep up the excellent customer service!
We were happy dealing with Resort Relaty. The people were excellent to work with. Everyone we spoke with was very courteous and helpful. We would contact them again in the future.
Housekeeping had the cottage in spotless condition when we arrived. Everyone that I dealt with on the phone was pleasant and helpful.
I've been to the Outer Banks many times, but this was my first time with Resort Realty. I was very pleased with how clean the house was and also that the pictures were an accurate representation of the property. We also really loved the early check-in and being able to have the beds made. I hate checking in at 4, having to make beds and try to squeeze in a grocery store trip. Thanks for helping make our trip more relaxing.
J. & V. Hatch (Homeowner, #2875)
I have had a couple of concerns this past seasons and Gigi has responded and handled each occurrence quickly and professionally. Upon our return after the rental season, housekeeping deserves kudos! It was the absolute best we have ever observed upon our return. Please extend our thanks to both Gigi and Housekeeping for a job well done and greatly appreciated.
[In addition] we have worked with Fran Zygler for several years and have been pleased with his concern and professionalism. You never have to ask twice, as he handles all requests with speed and efficiency.
Joe & Vicki Hatch
J. Boissonnault (Guest, #7651)
We have been coming to OBX for over 20 years, typically staying for 3 weeks over the last several years.This year we rented Sandrose (7651) in Avon from 8/2-8/23, with the property management changing to Resort Realty some time after the rental agreement was signed and paid.
I can only say great things about Resort Realty’s level of service. This is the first time we walked into a really clean house in 20 years. We will definitely rent with Resort again based on our great experience this year and want to thank you and all your courteous maintenance staff.
We also phoned about a few issues and Resort fixed them very quickly. This has not been our experience in the past and we have rented from pretty much every agency on the island. Again, great service provided by Resort!
L. Sacco (Guest)
Schae was awesome! She was very helpful and gave us all the information we needed...she's great. Just thought I'd let you all know.
L. Walker (Guest, #7025)
[Regarding keyless entry] It was great. After driving 17 hours it was wonderful to go right there and not have to go pick up a key. I will tell you Jamie the caretaker was amazing. She gave some great food suggestions in the area and she was right on.
Our stay was amazing. I am 40 years old and have vacationed at Emerald Isle all my life with my parents and now with my own family. This one stay has changed where we will stay going forward! We loved it.
M. & G. Carey (Guest, #2260)
Wow! I don't know where to begin!! Your home is amazing!!! We have had such a great week!!! Even with a little mishap with our vehicle, we didn't let it get us down. The weather was gorgeous!
Thank you for all the extras you provided!! The wine opener, the gifts, the chip clips & beach towels, were a few of the nice surprises! We loved the kitchen! We had many meals together as a family and lots of laughs sitting around the table! My Mother-in-law loved the elevator and was a true help to her!! (once she learned how to work it!)
Bella loved all the dog toys and the treats!! Thank you!! She had a very relaxing week too!
We took everyone to the drive-on beach. We had a fabulous day there! When we went to leave my husbands truck wouldn't start. So he drove everyone off in my car and I waited for the tow. On his way out my truck got stuck and had to be towed. Cost: my tow $250, my husbands tow off the beach and onto a flat bed $350, fuel pump needed to be fixed $850!!!! But the mechanic was very nice and fixed the truck by the next day.
Thank you again for an amazing vacation home. We are spending our last day on the beach as it seems like its going to be a gorgeous day!!!
M. and V. Oliver (Website User)
Very pleased with your staff. Brenda and Amanda are helpful, personable, and professional; they are certainly an asset to Resort Realty. Keep up the good work. Very Satisfied Customers, M. and V. Oliver
M. Milkowich (Guest)
The staff was very helpful and pleasant, and I'd love to return to vacation there another year sometime! I loved the noon check-in too.
M. Park (Guest)
For the 5th year we had a wonderful house through Resort Realty! See you next year.
M. Streeval (Guest)
Beautiful house and furnishings! Staff was very helpful with helping us make the reservations-thanks!
P. Ruth (Guest, #2260)
Hello Richard, Susan & Chloe,
Thank you so much for allowing us to stay at your home. We had a wonderful time in your beautiful home and we are sad to leave. Also, wanted to thank you for the gift of the mugs - they will always be a nice reminder of our wonderful stay at your home.
Prindle Family (Guest, #7617)
Our experience was great, it is very beneficial not to have to stop by Resort Realty to pick up a key. The rental property was very open and had a nice flow. We really enjoyed how bright the property was because of all the windows and sliding doors. The appliances in the kitchen really made cooking quick and easy so that we could spend more time on the beach and at the extremely clean and large pool. All of the employees wer outstanding, accomodating and helpful. - The Prindle Family
R. McMillan (Homeowner, #5683)
I am very pleased with Resort. The rentals have been great and all the reviews have been great!
S. Taylor (Homeowner, #1423)
We have been so impressed with Sean! He is amazing! I feel like he really goes above and beyond for our family and home, and I am sure he is make other homeowners feel the same way. When I call about something, he is already aware of it and on top of it. It has been such a stress off of us knowing he is always on top of what is going on in our home. I would value having him and Pele in our home taking care of an issue then using an outside vendor. I trust them more and feel like they really care about us the homeowners and doing a good job.
I also wanted to tell you how impressed we are with Pelivan (Pele). He caught some dents on our new refrigerator delivery and called to tell us about it before it was brought into the house. I spoke to the delivery guys from Lowe's and they actually told me that they were hoping our Management Company wouldn't notice it. They knew it had some damage and were trying to slide it in. I believe most companies probably wouldn't have even inspected the refrigerator. Pele did! He also measured where the dents were to make sure it could be hidden by the cabinets and saved us 20% off. Another time, James was working on replacing the outside basketball hoop and Pele came to help him and let James borrow his power saw. It was so helpful and again went above and beyond his duties.
Sean and Pelivan are great assets to Resort! I wanted to make sure someone knew what they were doing.
T. Calabrese (Homeowner, #7850)
The spring clean looks better than it ever did with [our previous rental management company]. I am very happy with it!
T. Panigall (Guest)
I just wanted to email you regarding how Resort Realty has handled my cancellation. With great customer service is how! You always hear about things when they go wrong, here’s a note to say thanks for doing so many things right. I guess this is why you’ll always be our choice for the beach!
The Jordan's (Homeowner, #4343)
Christina did an awesome job cleaning our home this summer. She was the best we have had and would love to have her as our housekeeper next year.
The Snead's (Homeowner, #AV1B1)
Thank you Resort Realty for a successful season with 16 rentals! This is my first year with Resort Realty and this was the most rentals I have ever had in the 30 years that I have owned the property. I truly appreciate everything you all do and I'm looking forward to next year!
I ADORE Resort Realty's floor plans that show the rooms from different angles and show the views from the decks, etc. I have not seen this with any other realtor, and it makes it SO MUCH easier to decide if a property is right for our needs.
Wine Family (Guests at #7586)
We loved this place because it was small and affordable. It is quite depressing to see all the high rise expensive houses going up and priced out of our range. I missed the old days at the beach and this is a true old fashion get away. I also loved all the personal touched in the house!