"We have stayed in OBX for 6 years now and we have always used [another company]. After our experience with Resort Realty, I really doubt we will go with any other company other than yours. Your staff was always courteous and the house was amazing. The entire process was so much easier than we have been used to and it really let us enjoy our trip that much more. Thank you for everything."
We've rented beach homes for the last 7 years, and this was by far the cleanest house we've stayed in! Props to your cleaning crew! There was no sand build up in the carpets, the hard floors were spotless (even in the corners), and there were no noticeable odors. We greatly appreciated this!
"The outdoor showers were not working. We called and spoke to Colby, and Gary came out quickly to repair. I can't say enough about how kind and efficient both of these gentlemen were! Although it wasn't a major maintenance issue, because it mattered to us, it mattered to them. Thanks so much to both of them!"
Recent Guest Email
"Ms. Billy Jo,
Thank you again for your most worthy assistance both yesterday and today. I spent 45 years in the customer service industry myself, 32 years with Delta Air Lines and 13 years with FEMA's Disaster Response teams in IT. Milady, you may not realize it but you walk on water! The service industry is one of the few with a very strong future. You took rock solid care of my issues.
Again, my most sincere thanks."
Recent Guest Email
Thank you for a most courteous and more than efficient handling of my request for a vital piece of missing information regarding an insurance claim. Between you and Billy Jo it has truly been a pleasure dealing with a personally very trying situation. God bless you both!"
"Room was impeccably clean, and the housekeepers gave us an informative tour and were as friendly as we've seen in 16 years coming to OBX."
Online Feedback Form
"Received excellent support and help each agent when I called. Kay was a super agent to work with and helped us secure our reservation without any hassle or worry. Thank you!"
Recent Guest Survey
"I want to compliment all your staff for their excellent customer service. Our first choice property was removed late last year (I assume owners wanted it that week). Your staff immediately contacted me and provided me with similar, alternate properties saving me a lot of time. I really appreciated that. Also, when I tried express checkout, I realized the house phone wasn't working, so I called and another staff member was very helpful, making a notation that we were doing an express checkout and that we would all be out of the home by 8 AM. It's those little extra touches of service that make a world of difference. And whenever I did call throughout the past year everyone was extremely professional, courteous and just really kind. Thank you all so much!"
M. Horton (Guest, #5798)
"I worked with Bobbi on our reservations, and she was so patient, kind, helpful, etc. One of the most pleasant people I have ever worked with, and we have been coming to Nags Head since 1988. She is definitely an asset to your company. We have been coming to Nags Head many years and have used several different companies to book our house rentals, but I know we have used Resort Realty many times. My son made a comment that this was the best house we have ever had...everyone loved it."
Monique (Website User)
"I love the new look of the website. It's so easy to navigate. Also, love the team at resort realty. You guys are the definition of Hospitality. Great service all around. Thank you!"
B. Day (Guest, #5684)
"My family stayed at Sea Holly (5684) and the whole week was awesome. The cottage was very clean- loved the pool out front, very private and no sand.The walk way to the beach was very nice. LOVED the 30 foot wide deck out back and wraparound porch. The big gazebo right on the ocean was my favorite with great sunrise. We could have used a second refrigerator down stairs. I would rate this cottage 5 star!"
C. Schaeffer (Guest)
"The employees in the Nags Head office are the reason we booked a second time with you. Initially, in July, we were stuck with a house we had rented from another realty company in Waves and that house became uninhabitable due to the hurricane. We came to your office and the employees there found us a house. However, after a few hours of waiting, we discovered the house was still occupied and your company saw it was double booked. The employees went out of their way to find us a house, on the beach and much nicer than we had booked. Because you treated us so well, we returned to you for a second booking for my wife's birthday. It is because of this commitment that we came back. You did not disappoint us. We enjoyed the house and your check-in and check-out process. Thanks again and we will return for further bookings."
Czajkowski Family (Guest)
"We've rented many times with you in past years, you guys are like a pair of comfortable shoes! We would never give you away and we always feel at home
when you are with us. We'll see you the summer of 2016. - The Czajkowski's, Chesterfield, VA."
Fimple Family (Guest)
"My husband and I called and spoke with Linda multiple times today and she was fantastic! She was very patient with us and very very helpful! We were trying to book a last minute trip and as listings were filling up throughout the day, she was able to help us out! Awesome job Linda! and thank you very very much! :) - Fimple Family"
"Kay Cammer in reservations has been awesome to deal with over the years and has been the only person I have dealt with over the years. She is to be commended on her customer service and should be valued as an exceptional employee. Thanks Kay for your always great customer service."
"[The guest] called to say how excellent housekeeping was when they arrived. She said it was the best they have experienced while vacationing on the Outer Banks!"
"This was a nice house. Clean and love the keyless entry. I like to cook when we go to the beach. The kitchen was very clean! We had a great week at the beach and this process was very user-friendly. Overall very good experience. Thank you!"
"[We] have been renting the home 20 years. This is the first year with [Resort] and so far [you] are the best! Cleaning and inspection was done well and [they] are all so nice!"
"Resort Realty is the best company that I have ever rented with. I have been booking in the Outer Banks for years. [The guest staying at The Green Heron said that] the housekeeper, AnnaMarie was very professional, pleasant and helpful to work with; and the house was very clean and [they] are very pleased with their services."
"We had excellent attention and service from our initial call through our week. The house was exactly as shown in pictures. We had a blast and thoroughly enjoyed our time in Southern Comfort I."
"All the interactions we've had with any of the staff over the past four years have been pleasant. You have great people working for Resort Realty."
"The house was wonderful. The kitchen was stocked perfectly. Everything was beautiful. The resort company was easy to deal with and responded to questions and concerns immediately. We would definitely stay with you again."
"Keyless entry made for easy entry for everyone, didn't have to worry about who had a key, etc. The property was absolutely beautiful and you could tell a lot of care went into the home."
"Love this house! 3rd year there! Everyone was so helpful!"
"My husband and I just returned from a week on the Outer Banks at this lovely little cottage. The only thing that kept it from being a 5-star review was the lack of laundry facilities. This should be included in the listing! It was easy to get to, very centrally located, and comfortably furnished. The kitchen had all the pots/pans and cooking items one would expect and I used them almost every night. The views from the screened in porch were great...but the crow's nest view was outstanding! With the free pier pass, my husband was able to catch quite a number of fish that we enjoyed greatly. However a fish cleaning station would have been handy. I guess the owners are not fishermen! All in all a lovely week on the island!"
"We had the most relaxing and satisfying vacation we've had in years. The house exceeded our expectations in most ways. Also having access to the club was a great bonus. The reservation and check-in/out process was super easy. Thank you! We will definitely be looking to rebook with Resort Realty."
"The house was in great shape and a great location...we enjoyed a wonderful week. The best by far in the nine years we have been coming to OBX...Thank you for a great week and we'll see you next May."
"The house was very clean and well equipped. This added to our enjoyment at the beach. We have rented houses for many years, from all realty companies in Avon, and Resort Realty is the best and easiest to deal with."
"It was just what we were looking for! We had a great time and [were] able to enjoy our 3 dogs. Just being able to have them there was a big stress relief for us. We felt at home there. Everyone was very friendly. Thank you!"
"House was beautiful! Excellent location. Very easy to get to beach access."
"Your courtesy on the phone each and every time I called was WONDERFUL. I could easily get in touch with you, which these days can be difficult. I never had to wait to talk to a "real" person. Please keep up the excellent customer service!"
"We were happy dealing with Resort Realty. The people were excellent to work with. Everyone we spoke with was very courteous and helpful. We would contact them again in the future. "
"Housekeeping had the cottage in spotless condition when we arrived. Everyone that I dealt with on the phone was pleasant and helpful."
J. Boissonnault (Guest, #7651)
"We have been coming to OBX for over 20 years, typically staying for 3 weeks over the last several years.This year we rented Sandrose (7651) in Avon from 8/2-8/23, with the property management changing to Resort Realty some time after the rental agreement was signed and paid.
I can only say great things about Resort Realty’s level of service. This is the first time we walked into a really clean house in 20 years. We will definitely rent with Resort again based on our great experience this year and want to thank you and all your courteous maintenance staff.
We also phoned about a few issues and Resort fixed them very quickly. This has not been our experience in the past and we have rented from pretty much every agency on the island. Again, great service provided by Resort!"
L. Sacco (Guest)
"Schae was awesome! She was very helpful and gave us all the information we needed...she's great. Just thought I'd let you all know."
L. Walker (Guest, #7025)
"[Regarding keyless entry] It was great. After driving 17 hours it was wonderful to go right there and not have to go pick up a key. I will tell you, Jamie, the caretaker was amazing. She gave some great food suggestions in the area and she was right on.
Our stay was amazing. I am 40 years old and have vacationed at Emerald Isle all my life with my parents and now with my own family. This one stay has changed where we will stay going forward! We loved it."
M. and V. Oliver (Website User)
"Very pleased with your staff. Brenda and Amanda are helpful, personable, and professional; they are certainly an asset to Resort Realty. Keep up the good work.
Very Satisfied Customers,
M. and V. Oliver"
M. Milkowich (Guest)
"The staff was very helpful and pleasant, and I'd love to return to vacation there another year sometime! I loved the noon check-in too."
M. Park (Guest)
"For the 5th year, we had a wonderful house through Resort Realty! See you next year."
M. Streeval (Guest)
"Beautiful house and furnishings! Staff was very helpful with helping us make the reservations-thanks!"
T. Panigall (Guest)
"I just wanted to email you regarding how Resort Realty has handled my cancellation. With great customer service is how! You always hear about things when they go wrong, here’s a note to say thanks for doing so many things right. I guess this is why you’ll always be our choice for the beach!"
"I ADORE Resort Realty's floor plans that show the rooms from different angles and show the views from the decks, etc. I have not seen this with any other realtor, and it makes it SO MUCH easier to decide if a property is right for our needs."
Wine Family (Guests at #7586)
"We loved this place because it was small and affordable. It is quite depressing to see all the high rise expensive houses going up and priced out of our range. I missed the old days at the beach and this is a true old fashion get away. I also loved all the personal touched in the house!"