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Rental Policies

Resort Realty is pleased to offer a variety of Outer Banks rental properties for your vacation needs. Whether you’re looking for a “kick back, and put your feet up” type of beach rental or a luxury escape, Resort Realty has a house to accommodate every lifestyle and every budget. Our experienced vacation specialists can answer all your questions and assist you in planning the best beach vacation ever. We look forward to hearing from you! Once we have received your payment and a signed lease, your reservation will be confirmed by mail.


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Reservations 

Our offices are open from 9:00 am to 5:00 pm 7 days a week. We are closed Thanksgiving, Christmas Eve & Day, and New Year’s Eve & Day. Reservations can be made in person, online, or by calling on our toll-free reservation number 1-800-458-3830. If our toll-free lines are busy, try our alternate number 252-441-5000. Reservations for future years are made on a first come first serve basis. Rental weeks begin on Friday, Saturday or Sunday as indicated in each description. Partial week rentals are available on a limited basis on certain properties. Please call one of our Vacation Specialists for assistance.


Rental Rates & Making Your Payments

Please check our website for Rental Rates or call 1-800-458-3830 to speak to a vacation specialist. The Rental Rates quoted or printed on our website are the weekly rate only. They do not include tax, administration fee ($125 plus tax) or optional fees. Optional fees include travel insurance, pet fee, heated pool fee, housekeeping service, optional linens (for homes that do not include linens) and premier linen service. Information published or quoted though deemed accurate is not guaranteed, it is subject to errors, omissions, change of price, or withdrawal without notice. Resort Realty reserves the right to correct any such issue. All credit card transactions are subject to a third party processing fee of $29.95 (per transaction, subject to change).

Click here for detailed information about your vacation payments>View Rental Payment Info

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Damages (Security Deposit)

A Security Deposit Waiver is included with your reservation. We realize most of our guests are responsible people; however accidents happen. This waiver does not relieve you of your obligation to maintain the property. To report any accidental damages during your occupancy please notify Resort Realty immediately by visiting or calling your check-in office (1-800-458-3830) and speaking to the Rental Manager. We will then personally assess damage.
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Cancellations and Transfers

In the event that a reservation has to be cancelled this must be made in writing and received by Resort Realty prior to check in. Refunds are available only if the property is re-rented. The tenant is responsible for verifying that the cancellation letter has been received by Resort Realty. If Resort Realty is unable to re-rent the property, any and all prepaid rental payments, administrative fees, and taxes due, will be forfeited. If the property is re-rented for full term of the original rental period, Tenant will receive a refund of any prepaid rental payment, less a service charge of $100.00. If the property is re-rented for only a part of the original rental period, the only refund due to the canceling Tenant are those funds in excess of the original rental rate, less a service charge of $100.00. If the rental rate has been negotiated to a lower rental rate, tenant is only refunded any amount in excess of the original lease amount, less the $100 service charge. If tenant has purchased the Trip Cancellation Insurance, premium is non-refundable. Refunds will be payable to the Tenant within 30 days after the subsequent re-rent payment has cleared our accounts. Tenant will be entitled to reimbursement of any fees paid to Agent for goods, services, or benefits procured by the Agent from third-parties for the benefit of Tenant that have not been paid out prior to Resort Realty receiving the written notice of cancellation. TRIP CANCELLATION INSURANCE IS HIGHLY RECOMMENDED TO PROTECT AGAINST UNEXPECTED EVENTS.
Transfers WITHIN THE SAME PROPERTY ONLY AND SAME CALENDAR YEAR may be made only one time from one week to another. Requests for transfers must be made in writing. Transfers that occur from a higher rental rate season to a lower rental rate season will remain at the charge of the higher rental rate season. Transfers from a lower rental rate season to a higher rental rate season will be charged the higher rental rate. There will be a $100 transfer fee plus tax due before we can transfer your reservation. Transfers can only be made up to 30 days prior to arrival.
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 More information on payments, cancellations, deposits, etc.>


Trip Insurance and Hurricanes

In the event of a mandatory/ordered evacuation by the Dare and/or Currituck County Emergency Management Control Group, no rebate will be offered. However, Trip Cancellation Insurance is available as a viable alternative, as it offers additional coverage such as medical emergency, death in the family, as well as storm evacuations. The cost of this insurance is a percentage of the base rent, administrative fee, and taxes and is automatically added and due with your advance rent payment. A brochure outlining the benefits, exclusions, and limitations will be sent via email after booking. If you do not wish to purchase this coverage, you may delete the charge by initialing where indicated on your Confirmation Lease Agreement. We strongly urge you to take advantage of this option, as no refunds are offered. 

View More info>

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Things to Bring On Vacation

Each of Resort Realty's vacation homes are equipped for normal housekeeping. Cleaning supplies such as all purpose cleaner/disinfectant, dish and laundry detergent are not included. Please note that you will need to furnish certain paper products such as paper towels, napkins, and garbage bags. A minimum starter supply of toilet paper will be provided at your property on check in day. Guest must provide linens and towels for the property if they are not included or if they have not rented these items. Pillows will be provided. Dish towels and dish cloths are not included.

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Family Group Policy

It is our policy at Resort Realty to rent only to family groups due to the obligations to our owners. A family group is defined as parents, grandparents, children and extended family members vacationing in one home. Our tenants must be at least 24 years old and we will not rent a property in connection with a non-family use such as high school, college or civic groups. Properties are patrolled on a regular basis and should a violation to this policy be found, the group will be subject to immediate eviction with NO REFUNDS OF RENT. Identification may be requested. N.C. Gen Stat. 14-100 makes it a crime to obtain any rental under false pretenses.

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Check-In Office Information

In order to allow time for cleaning, inspecting, and maintenance between guests, homes are not available for check-in earlier than 4:00 pm on your arrival date unless you have purchased an early check-in. Check-ins will be available from 4:00 pm - 6:00 pm. Please do not go onto the premises before you have received your check-in package from our offices. Keys will be released to the lease-holders only. In extreme situations for cleaning and regular maintenance, check in-time may need to be extended past the normal 4:00 pm check-in time.

Please check-in at the corresponding office based on your vacation property number.

Property #1000 - 1999 Corolla Office

Property #2000 - 4729 Duck Office

Property #4730 - 7500 Nags Head Office

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Late Arrivals

Your vacation check-in package will be left in the key drop box outside the appropriate check-in office. Keys will not be left out unless your balance is paid in full.

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Early Departures

If you are planning to leave earlier than your check-out day, please drop the key off at your check-in office or call us at 800-458-3830 and then follow the check-out steps below.

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Check-Out

Check-out on the day of departure will be no later than 10:00 am unless you have purchased a late check-out.

You may check out via telephone by calling 1-888-506-3182. As prompted press 2 for departure. You must call from the house phone, not a cell phone for this feature to work. Please leave the keys by the phone. All of our properties are inpidually owned and each owner has their own customized phone service. Some of our homes have Caller ID which blocks the system from recognizing the phone number, if you run into this issue try dialing *82 prior to dialing the 1-800-506-3182 number. There are also some homes that have a long distance block and will not allow any phone calls beginning with 1 to go through. This can usually be fixed by leaving the 1 off and just dialing 800 and the number.

Upon check-out, we ask our guests to leave their home in the same general condition as it was found. Please leave the home clean. Vacuum and sweep floors, wash all dishes and return to cabinets, remove all food and trash, and lock all doors and windows.

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Maintenance and Cleaning

Every effort is made to have the home clean and all equipment in good working order. Even the newest or best-maintained equipment occasionally malfunctions. Any problems should be reported to our office immediately so we can make arrangements to resolve them by calling 252-261-8383. Repairs are corrected in as timely a manner as possible. We reserve the right, if necessary, for the maintenance staff to enter the home during business hours for repair, care, or management of the property. We will make every effort not to disrupt your vacation. REFUNDS WILL NOT BE ISSUED DUE TO MALFUNCTION IN EQUIPMENT OR OTHER GUEST DISSATISFACTION.

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Pets

Resort Realty offers many homes which can accommodate your four-legged family members. Pets are NOT permitted on any premises unless otherwise noted in the property description as “Pets Allowed.” Pets are limited to 2 domestic, housebroken, well-behaved adult dogs - no puppies permitted. For those homes which accept pets a $125 non-refundable pet fee is due with the balance payment. Breach of this condition is grounds for immediate eviction without refund. The fact that a home is advertised as a “Non-Pet” home does not guarantee that a pet has never entered the home.

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Private Pools and Hot Tubs

Many of our homes feature private pools, (some heated) and hot tubs for your vacation enjoyment and may incur an additional per week charge, please check the property description for price. Pool heaters will warm a pool to the operating temperature of 75-85 degrees Fahrenheit in 24-48 hours - depending upon the ambient air temperature. If the outside temperature at your vacation home drops below 55 degrees Fahrenheit, then the pool heater will not operate, and the pool will not be heated. If the overnight temperature drops below 50, the pool may not be able to return to the operating temperature range during the following day. All guests should note that pool heat cannot be guaranteed, as sometimes mechanical devices fail, or environmental factors will not allow the pools to be heated. Guests must notify the company of failure of pool heat on the day, so that the temperature or the equipment can be checked by personnel.

Unheated Pools will be available:

4/25/14 to 10/2/14

Heated pools are available from:

4/18/14 to 10/23/14

Pools will not be available outside of these scheduled dates unless noted in property description. Hot tubs are available year round unless otherwise indicated in property description. Pool and hot tubs are chemically serviced and cleaned regularly. It is the guests’ responsibility for the supervision and appropriate use of the hot tub. They can be dangerous for children, pregnant women, and other people requiring medical attention or with sensitive skin conditions. Homes which are not equipped with hot tubs do not allow rental of soft spas/hot tubs by guests due to possible electrical and/or structural damage.

Community Pool policies, including dates of availability, are determined by the inpidual Homeowner Associations, not by Resort Realty and are subject to change. Community Pools are not heated and are normally open Memorial Day to Labor Day, but please check with one of our reservationists about the open and close dates for the particular property you are inquiring about

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Fireplaces

Use of all fireplaces is limited to off-season only and are not to be used 5/12 through 9/1. No rebates are made for nonfunctional fireplaces.

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Grilling

Grilling is only permitted on concrete driveways with a minimum of 25 feet from the house. No grilling is allowed on decks, porches, and wooden walkways or in carports. Please leave grill cleaned and ashes dumped upon departure. If a gas grill requires propane, it is available at many locations throughout the area (including our Nags Head and Corolla offices) and will be the responsibility of the guest to replace.

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Fireworks

Fireworks are illegal in the majority of Outer Banks Townships, therefore they are NOT permitted on ANY of Resort Realty’s properties.

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Smoke Alarms

Guest acknowledges that he will report any malfunction in these items promptly to Agent and will hold Agent harmless if he has not done so.

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Trash

Place trash in outside receptacles and leave receptacles by the road for curbside pick up. Do not leave receptacles under the house. Refer to the magnet in your home for day, time & location of pick up.

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Power, Phone, Internet and Cable Outages

As part of Outer Banks life, we occasionally experience outages that are beyond our control. We will be more than happy to report these outages, but NO REFUNDS will be given due to outages.

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Construction - Beach Nourishment

New Home Construction and home renovations are abundant throughout the Outer Banks. Unfortunately, we have no control as to when and where construction occurs. No refunds or property transfers will be made. There is a possibility that some areas along the beaches may be involved in beach nourishment projects. There may also be construction projects in progress nearby during your stay. We cannot predict when or where these jobs will begin or how long they will last. Since we have no control over these situations, no compensation or moves to other properties are permitted.

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Water (Well Water)

Many vacation homes on the Outer Banks are served by private well water. Water here is unlike your water at home. In some areas particularly in Currituck County water may be discolored, have an odor & be distasteful. We suggest purchasing bottled drinking water, readily available at grocery stores if guests find the taste, odor or color objectionable. This condition is beyond the control of Resort Realty and the homeowners. No refunds will be given.

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Occupancy

Our occupancy limits are determined by local health laws and must be adhered to. Each maximum occupancy includes children. Recreational vehicles may be used for transportation purposes only and not as a means to increase occupancy, nor can they be attached to the water or the electricity facilities. In the event a property is over occupied, guests are subject to eviction with NO REFUNDS.

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Beds Made/Towels Provided

For your convenience many Resort Realty homes provide linens and towels.

Resort Realty’s Linen Packages are as follows:

*Standard Linen Package: Linens & towels will be provided but beds will NOT be made.

*Premier Linen Service: Beds will be made. This is a separate charge that can only be added to the Standard or Optional Linen Packages.

**ALL of Resort Realty’s “RESORT CLUB” properties offer our “Premier Linen Service”.

1 Towel Set Includes: 1 Bath Towel and 1 Wash Cloth. 2 Hand Towels and 1 Bath Mat are provided for each full bathroom.

*Please Note: 2 towel sets will be provided for each King, Queen, stand alone Double and 1 towel set per Twin bed. Bunk beds of any type will be provided with Linens but beds will NOT be made. Only 2 towel sets will be provided for ANY type of bunk beds. Sleep sofas, trundles, and cribs will not include linens or towel sets.

For the properties that do not include a linen package, our guests can request one for an additional cost. You may also purchase additional towel sets. For prices or to arrange any of these extra services please contact our office as they must be ordered and paid for up to 1 week prior to your check-in date. This service is available for the duration of the reservation dates and any laundering needed during these dates will be the responsibility of the guests.

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Housekeeping Service (Requires Additional Fee)

Daily, mid-week & check-out cleaning may be scheduled for an additional fee prior to check-in. Please call 252-261-8383 and press 2 for more information.

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Non-Smoking

Please respect the wishes of our owners and guests and do not smoke in the homes listed as non-smoking. The fact that a home is advertised as “Non-Smoking” does not guarantee that the home is smoke-free.

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Keys & Lock-Out Policy

Keys (2 sets) will be issued to the leaseholder at check in, along with directions to the property. In the event a guest is locked out of the home during the rental period, the guest can borrow a key by coming to the office. During the hours of 5:00 P.M. and 8:30 A.M. the guest must call the posted emergency number. An agent will meet the guest at the office.

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Emergency After-Hours Phone Number

An Emergency After-hours Phone Number will be supplied to guests at check-in. Please utilize this number for emergencies only.

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Telephone/Long Distance Phone Calls

Telephones are provided in all homes for your convenience and safety. Please do not abuse this privilege by charging long distance calls to the home telephone. There will be a $20 collection fee added to any calls charged to an owner.

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Lost and Found

Resort Realty is not responsible for any items left behind. Please be sure to check thoroughly before departure. Any shipping that is required will be the responsibility of the guest.

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Mail and Messages

We are happy to receive mail and messages, which may be picked up during regular business hours, however there is no delivery to the rental homes. Our guests are welcome to use our copy and fax services for a nominal fee.

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Pre-Reservations

Pre-reserve your favorite vacation home for any future year. Pre-reservations are taken on a first come first serve basis only. There is a non-refundable fee of $50.00 (plus NC Sales and Occupancy Tax) per week reserved. Contact one of our vacation specialists for more information 1-800-458-3830 or fill out the form online.

Once we have determined that your desired property will be available for the dates requested, a reservation will be made. All Lease Agreements will be sent to our guests in Mid-October, of the year prior to your expected vacation, with all Advance Rental Payments and signed leases due no later than November 15th.

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Printing Errors

Every effort has been made to assure that our information and descriptions are accurate; however, Information published though deemed accurate cannot be guaranteed and is subject to errors, omissions or withdrawal without notice. We reserve the right to correct such issues. Resort Realty cannot be held responsible for changes made by owners in furnishings, equipment, and pricing or for printing errors.

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Abbreviations & Icon Definitions:

                                    

  • BB - Basketball Goal
  • BBQ - Barbecue Grill
  • BC - Booster Chair
  • BG - Baby Gate
  • Bnk Sets  - Bunkbed Sets
  • CATV - Cable Television
  • CD - Compact Disc
  • CenA/H - Central Air & Heat
  • CF - Ceiling Fan
  • CR - Crib
  • D - Double Bed
  • DB - Daybed
  • DW - Dishwasher
  • Enc O/S - Enclosed Outside Shower
  • F - Futon
  • FP - Fireplace
  • HC - High Chair
  • IM - Ice Maker
  • K - King Size Bed
  • MW - Microwave
  • O/S - Outside Shower
  • PCR - Portacrib
  • Pym Bnk - Pyramid Bunk
  • (single top &  double bottom)
  • Q - Queen Size Bed
  • SS - Sleeper Sofa
  • STR - Stroller
  • T - Twin Bed
  • TR - Trundle Bed
  • VCP - Video Cassette Player
  • VCR - Video Cassette Recorder
  • W/B - Wet Bar
  • W/D - Washer & Dryer
 

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