OBX Property Management

 

Resort Realty makes owning an Outer Banks vacation home stress-free and enjoyable.

Resort Realty is excited to announce that 2017 is our 30th anniversary of providing memorable vacations to thousands of Outer Banks visitors! Many things have changed since our start in 1987, but the one thing that has remained constant is Resort Realty’s mission to give its homeowners, clients, and guests exceptional customer service. Key factors in our continued growth and success include our ability to offer meaningful vacation experiences to our guests and provide homeowners with a cost-effective, innovative, and stress-free property management program. 

We welcome the opportunity to show you the Resort Realty difference...

 

Marketing

Resort Realty has all the marketing tools other property management companies rave about, PLUS we utilize dynamic web based marketing that presents your rental home to all past Outer Banks vacationers and potential new ones. Below is a sample of our Online Linkage Stategy (click to view larger image):

Web Presence

In addition to the online presence shown, through our Enhanced Web Marketing Program, we maintain listings for our owners on the most popular third party vacation rental sites.

E-Mail Campaigns

Emails are periodically sent to targeted groups. Also, our ‘Rezmail Pro’ system allows us to touch our past renters with a series of pre and post stay emails.

Social Media

Our Facebook Page currently has over 30,000 Likes from Outer Banks enthusiasts and it continues to grow by utilizing ad streams, giveaways, and promotions.

  • User-Friendly Website
  • Smart Phone and tablet compatible
  • 24 hour online reservations with easy booking process
  • Online “Live Chat” with a reservationist
  • Unlimited photos, interactive floor plans, and walk-thru videos
  • Featured properties and rental specials sections
  • News, area information, guest directory, and area/community videos


Print, Radio, TV and More

The homes we manage are promoted through national advertising campaigns as well as local promotions. We track current trends and reach the right audience in the right place!


 

Maintenance Services

Resort Realty offers basic in-house maintenance services for every home in our program -- at no cost to the homeowner. Every home in the Resort Realty program is included in the Basic Resort Care Plan. We also offer an Expanded Care Plan for homeowners looking for superior home care. 

To deliver top-notch service, Resort provides 24-hour emergency service with quick response time for maintenance issues as well as after-hours maintenance service during summer months. In addition, our owners have access to our network of local, professional vendors for all of their property needs.

How is our exclusive maintenance program, available to EVERY Resort Realty rental homeowner, different?

  • All in-house maintenance labor will be provided at NO ADDITIONAL COST to you
  • HUGE savings for homeowners
  • No yearly or hourly charges for in-house maintenance labor
  • Not just the first hour, but EVERY hour 

 

In addition to the Basic & Expanded Care Plans, we offer the following in-house services:

  • Winterization and De-Winterization
  • Fire Protection Program
  • Elevator and Deck Inspection Program
  • Other additional repairs & services

 

OBX Services

Resort Realty has a preferred vendor relationship with OBX Services for pool/spa services, carpet care, painting, lawn care, and general maintenance.



Housekeeping Services

Experienced housekeepers, continuous training and education, accountability, and a dedicated housekeeping manager are crucial to the success of your Outer Banks vacation home. Resort Realty knows this winning combination ensures both our homeowners and guests a positive experience — and a very successful rental program.

The Housekeeping Management Team at Resort Realty has over 30 years experience in management and specializes in motivating our staff to not only meet cleaning guidelines but exceed those expectations. We believe in setting specific cleaning standards, monitoring housekeeper’s performance, and holding our staff accountable. 

Experienced housekeepers and inspectors share the vision of Resort’s Housekeeping Supervisor and Operations Manager. A clean home is crucial to your success; our trained team works hard to clean your home to the highest standards-making it ready for guest occupancy each week.

We certify our inspectors and provide annual training for all cleaners.

Top performing cleaners are recognized and rewarded.

We pride ourselves on our high retention rate of cleaners.

Upon guest departure, a qualified inspector will inspect your home, take inventory, and report anything missing, damaged, or needing repairs.

As an optional guest amenity, Resort offers an in-house linen program which provides bed linens and towels for guests. Cost for this service is passed along to the guest with standard and premier packages available. 


 

Accounting Services

Resort Realty’s Property Management system combines accounting, maintenance and housekeeping, tracking all of the activity on your Outer Banks vacation rental home in detail.

Our Accounting Department ensures all transactions related to your rental home are accurate and readily available and we have up-to-the-minute reporting for guest deposits, charges and payments, maintenance work performed, vendor charges, payments…virtually all transactions related to your vacation rental home. All accounting procedures comply with the NC Real Estate Commission and are set up to protect your funds.

Our year-round Accounting Team is located in our corporate Nags Head office, working side by side with our Rental Managers, eager to assist you with any questions.

Resort Realty Accounting Services Include:

  • Convenient direct deposit
  • Statements provided monthly (by mail or email)
  • Vendor invoice processing and payments
  • Annual 1099 sent to you for tax purposes
  • Funds managed and protected by Federally Insured Trust Account