Our Property Management system tracks all accounting, maintenance and housekeeping activity on your home in detail.
Our year-round Accounting Team works side by side with our Rental Managers, ready to assist you with any questions.
How we monitor your home:
- Professional Inspections: Inspectors certified by the Vacation Rental Housekeeping Professionals group take inventory at your home after guests depart.
- Damages are reported and repairs are made with in 24 hours.
- Accidental guest damage is taken care of up to $3,000.
- Pricing: We monitor your home’s booking progress for dynamic price adjustments.
- We watch industry trends, from owner and guest preferences to the ever-changing legal and tax landscapes to keep you in the most profitable position possible.
How we keep you informed:
- Monthly Statements: mailed or emailed to you indicating all activity such as reservations, guest names, monies paid, management fees, itemized expenses etc.
- Ownerweb: online portal
where you can view your bookings calendar, rental reports, work orders, messages to and from your rental manager, and much more.
- Newsletter: sent to you quarterly with the latest industry trends, local news and info.
- Annual statement: Sent to you at year-end.
We watch ourselves. It keeps us accountable:
- We respond to guest surveys and feedback.
- We survey our owners to better understand and improve our relationship with you.
- We keep a close eye on our social media platform.
- We audit our 3rd party vendor work for consistency and reliability.