Guest Benefits


Guest retention begins and ends with great customer service. Our goal is to create a vacation experience for your guests that will turn them into lifetime Resort Realty customers. Our knowledgeable vacation specialists, friendly office staff, and proactive guest services team all take pride in creating a memorable experience.

 
Reservations Made Easy
  • User friendly website offers online booking capability 24 hours a day
  • Toll-free reservation lines open seven days a week with extended hours to 9pm on weekdays
  • Instantaneous guest lease confirmation via electronic signature and online payment
  • Live chat option with our extensively trained and local Vacation Specialists
  • Five convenient offices in Corolla, Duck, Kitty Hawk, Nags Head, and Waves
  • Pre-Reservations: current year guests are given first right of refusal to reserve the same home, for the same week the following year

 

Trip Cancellation Insurance & Pre-paid Maintenance for Negligent Damage Fee

Trip cancellation insurance is available to every guest and protects their vacation in case of unforeseen medical emergencies, a death in the family, hurricanes (including mandatory evacuations), and more. A partial damage waiver fee is included with each reservation-putting an end to time-consuming disputes over security deposits as well as concerns like deadlines, collection and return.

 

Resort Club*

Exclusive to Resort Realty, Resort Club is a carefully selected collection of premier vacation rentals paired with unmatched service. Our portfolio of extraordinary 4- to 13-bedroom Resort Club homes offer our guests such amenities as private pools, soothing hot tubs, gourmet kitchens, and state-of-the-art media rooms. Resort Club homes feature the following added benefits:

  • Linen Service (with bedmaking) - complimentary linens & towels with beds made upon arrival (excludes top bunks)
  • Early Check-In-Resort Club guests are able to begin their Outer Banks vacation as early as 1 PM.
  • Personal Caretaker-upon your arrival, your caretaker will personally welcome you and guide you in use of all the amenities and features your home has to offer.

 

Keyless Entry

Many of our homes offer the added convenience and security of a keyless entry system. With keyless entry, there is no need to wait at the house for the whole party to arrive or take keys to the beach! The system can even be reprogrammed with a code that the whole group can easily remember.

 
Weddings & Events*

Our knowledgeable and experienced Event Home Coordinator has been coordinating Outer Banks weddings and working with special event homes for years. In addition to recommending Resort Realty event homes for accommodations, she knows first-hand which homes are perfectly suited for ceremony and reception sites.

 

*Property must meet minimum standards to be included.