I wanted to reach out to let you know about the wonderful customer service experience I had with your company, all thanks to Danielle Gartelman. I had just placed a deposit on a rental when I realized that it would be difficult to arrange a place to keep my boat for the week, as an avid fisherman, this was a bit of a disappointment. I am not sure how I was initially so short sighted, but I sent an email to the agent listed as my point of contact and had not heard back, so I had attempted to call and was told it’s usually not possible. Then today, Danielle saw my message (the agent I had emailed is off/out of office) and she took the time to reach out to me.
When we spoke I explained that I understood I couldn’t switch houses but had hoped she might be able to help me get in contact with the Avon Harbor, only to find out it was no longer a public marina. Danielle made a few calls and presented me with a few options but was concerned because the driveway at the house we had initially selected was very narrow and would not easily accommodate a boat trailer. Upon further research she called me back and offered a rare but much appreciated opportunity to switch houses. With the switch Danielle took the time to walk me through the available options as well as how much more money would be due and when, she even helped me to better understand the importance of travel insuranc e(which we elected to add). She did all the math, solved all my problems, and made it so simple!
I am writing to tell you that this was a wonderful experience, in fact it was one of the best customer service experiences I’ve ever had. I’ve even shared my story with a co-worker(an annual sun realty customer) and will tell many more, all because of the great service Danielle provided!
Thank you for the wonderful experience and I look forward to visiting you all when I come to check in!