Resort Realty is pleased to offer a variety of Outer Banks rental properties for your vacation needs. Whether you’re looking for a “kick back and put your feet up” type of beach rental or a luxury escape, Resort Realty has an OBX vacation rental home to accommodate every lifestyle and every budget. Check out our Rental Policies below, or give us a call. Our experienced vacation specialists can answer all your questions and assist you in planning the best beach vacation ever. We look forward to seeing you on the Outer Banks!

Advance Reservations (Pre-Reservations)

If you would like to book the same house you reserved this year for the same week next year, we highly recommend pre-reserving your stay as soon as possible for the upcoming year(s).

There is a non-refundable Advance Reservation fee of $50.00 (plus NC Sales and Occupancy Tax), per week reserved, that is not applied to your rent and must be paid to Resort Realty within 3 days of making your advance reservation. If we do not receive your $50 Advanced Reservation fee your reservation will be canceled without notice.

Once we have determined that your desired property will be available for the dates requested, a reservation will be made. All Lease Agreements will be sent to our guests no later than October 1st of this year, with all Advance Rental Payments and signed leases due within 3 days of receipt of the emailed lease agreement. If you do not receive your Lease Agreement by October 1st, please call (800) 458-3830.

Please note: Certain restrictions and exceptions might apply. Owner time takes priority. If the homeowner requests the same week, we will assist you in finding an alternative week or property. 

Cancellations and Transfers

In the event that a reservation has to be canceled, this must be made in writing and received by Resort Realty prior to check-in. Refunds are available only if the property is re-rented. The tenant is responsible for verifying that the cancellation letter has been received by Resort Realty. If Resort Realty is unable to re-rent the property, any and all prepaid rental payments, administrative fees, and taxes due will be forfeited.

Should the property be re-rented for the full term of the original rental period, the Tenant will receive a refund of any prepaid rental payment, minus an administration fee of $250.00.

If the property is re-rented for only a part of the original rental period, the only refund due to the canceling Tenant are those funds in excess of the original rental rate, minus an administration fee of $250.00.

Should the rental rate be negotiated to a lower rental rate, the tenant is only refunded any amount in excess of the original lease amount, less the $250 administration fee.

If tenant has purchased the Trip Cancellation Insurance, the premium is non-refundable. Refunds will be payable to the Tenant within 45 days after the subsequent re-rent payment has cleared our accounts. Tenant will be entitled to reimbursement of any fees paid to Agent for goods, services, or benefits procured by the Agent from third parties for the benefit of Tenant that have not been paid out prior to Resort Realty receiving the written notice of cancellation. TRAVEL INSURANCE IS HIGHLY RECOMMENDED TO PROTECT AGAINST UNEXPECTED EVENTS.

Transfers WITHIN THE SAME PROPERTY ONLY AND SAME CALENDAR YEAR may be made only one time from one week to another. Requests for transfers must be made in writing. Transfers that occur from a higher rental rate season to a lower rental rate season will remain at the charge of the higher rental rate season. Transfers from a lower rental rate season to a higher rental rate season will be charged the higher rental rate. There will be a $125 transfer fee plus tax due before we can transfer your reservation. Transfers can only be made up to 45 days prior to arrival.

Check-In Office Information

In order to allow time for cleaning, inspecting, and maintenance between guests, homes are not available for check-in earlier than 4:00 PM on your arrival date, unless you have purchased an early check-in. Check-in will be available from 4:00 PM – 6:00 PM. Please do not go onto the premises before you have received your check-in packet from our office unless your rental home offers keyless entry. Keys will be released to the leaseholder only. In extreme situations (cleaning and regular maintenance), check in-time may need to be extended past the normal 4:00 PM check-in time.

Please check in at the corresponding office based on your Resort Realty property number:

  • Corolla Office: Property #1000-4477 and CB1-CB51
  • Powells Point Office: Property #4478-5402
  • Nags Head Office: Property #5403-6999, AV1B1, C104-C108
  • Hatteras Office: Property #7000-8000


Check-out on the day of departure will be no later than 10:00 am unless you have purchased a late check-out.

For easy express check out, click the remote check out button from the dashboard in the Happy Stays App.

Upon check-out, we ask our guests to leave their homes in the same general condition as it was found. Please leave the home clean. Vacuum and sweep floors, wash all dishes and return to cabinets, remove all food and trash, and lock all doors and windows.

Construction & Beach Nourishment

New home construction and home renovations are abundant throughout the Outer Banks. Unfortunately, we have no control as to when and where construction occurs. No refunds or property transfers will be made.

There is a possibility that some areas along the beaches may be involved in beach nourishment projects. There may also be construction projects in progress nearby during your stay. We cannot predict when or where these jobs will begin or how long they will last. Since we have no control over these situations, no compensation or moves to other properties are permitted.


We realize most of our guests are responsible people; however, accidents do happen. To report any accidental damages during your stay, please notify Resort Realty immediately by calling your check-in office at (800) 458-3830 and speaking to the Rental Manager. You can also stop by one of the offices to speak with a property manager as well. Resort Realty will then personally assess the damage and you will be notified and responsible for any costs relating to the damage.

Early Departures

If you are planning to leave earlier than your scheduled check-out day, please drop the key off at your check-in office or call us at (800) 458-3830 and then follow the check-out steps above.

Emergency After-Hours Phone Number

An emergency after-hours phone number will be supplied to guests at check-in and in pre-arrival information. Please utilize this number for emergencies only, including fires, flooding, or lockout.

Family Group Policy

It is our policy at Resort Realty to rent only to family groups due to the obligations to our owners. A family group is defined as parents, grandparents, children, and extended family members vacationing in one home. We will not rent a property in connection with a non-family use such as high school, college, or civic groups. Tenants must be at least 24 years of age. Properties are patrolled on a regular basis and should a violation of this policy be found, the group will be subject to immediate eviction with NO REFUNDS OF RENT. Identification may be requested. N.C. Gen Stat. 14-100 makes it a crime to obtain any rental under false pretenses.


Use of all fireplaces is limited to the off-season only; fireplaces are not to be used starting 05/01 through 09/30 unless otherwise noted on the property description page. No refunds are given for nonfunctional fireplaces.


Fireworks are illegal in the majority of Outer Banks towns, therefore they are NOT permitted on ANY of Resort Realty’s properties.


Grilling is only permitted on concrete driveways with a minimum distance of 25 feet from the house. No grilling is allowed on decks, porches, wooden walkways, or carports. Upon departure, please dump all the ashes and leave the grill cleaned. If a gas grill requires propane, call or stop by one of our offices for a replacement.

Housekeeping Services

Daily, mid-week, and check-out cleaning may be scheduled for an additional fee prior to check-in. Please call (252) 261-8383 and press 2 for more information.

Our mid-week cleaning includes:

  • Vacuum/sweep/mop floors
  • Disinfect all countertops and sinks in kitchen and bathrooms
  • Take out kitchen and bathroom garbage
  • Clean inside of microwave and stovetop
  • Disinfect bathroom toilets
  • Clean bathroom mirrors
  • Clean all slider doors

**Note: No bedding or towel laundering or change out is included with our mid-week cleaning service, these services can be arranged for an additional price.  Personal items will not be moved during service. 

Keys & Lock-Out Policy

Two (2) sets of keys will be issued to the leaseholder at check-in, unless your rental home provides keyless entry, along with directions to the property. In the event a guest is locked out of the home during the rental period, the guest may borrow a key from the office. For lockouts between the hours of 5:00 P.M. and 8:30 A.M., the guest must call the posted emergency number. An agent will meet the guest at the office.

Late Arrivals

Your vacation check-in packet will be left in the drop box outside the appropriate check-in office. Keys will not be left out unless your balance is paid in full.

Linens & Towels

For your convenience, Resort Realty homes provide linens and towels.

Linens and towels will be provided for all advertised bedding and 1 Towel Set will be provided per person for the advertised occupancy. 1 Towel Set includes 1 bath towel, 1 hand towel and 1 wash cloth. Each full bathroom will receive 1 bath mat.

Bed making service on your check-in day is included, except for bunk beds (any type), sleeper sofas and trundles. Tenant may also purchase additional towel sets. For prices, or to arrange any of these extra services, please contact our office as they must be ordered and paid for up to 2 weeks prior to your check-in date. Any laundering needed during your stay will be the responsibility of the guests.

Lost and Found

Resort Realty is not responsible for any items left behind. Please be sure to check thoroughly before departure. Any shipping that is required will be the responsibility of the guest.

Mail and Messages

We are happy to receive mail and messages, which may be picked up during regular business hours; however, there is no delivery to the rental homes. Our guests are welcome to use our copy and fax services for a nominal fee.

Maintenance and Cleaning

Every effort is made to have the home clean and all equipment in good working order. Even new and well-maintained equipment occasionally malfunctions. Any problems should be reported to our office immediately by calling (252) 261-8383 so we can make arrangements to resolve them. Repairs are corrected in as timely a manner as possible. We reserve the right, if necessary, for the maintenance staff to enter the home during business hours for repair, care, or management of the property. We will make every effort not to disrupt your vacation. REFUNDS WILL NOT BE ISSUED DUE TO MALFUNCTION IN EQUIPMENT OR OTHER GUEST DISSATISFACTION.


All homes are “Non-Smoking”. Please respect the wishes of our owners and guests and do not smoke in homes.


Our occupancy limits are determined by local health laws and must be adhered to. Each maximum occupancy includes children. Recreational vehicles may be used for transportation purposes only and not as a means to increase occupancy, nor can they be attached to the water or the electricity facilities. In the event a property is over occupied, guests are subject to eviction with NO REFUNDS.


Resort Realty offers many Outer Banks pet-friendly homes that can accommodate your family pet. Resort Realty also has 2 other categories of pet-related homes: no pets (with the exception of service animals), and pet-free (no animals of any kind, service or not). Read below to learn the rules and difference between these rental properties.

Pet-Friendly Rules

Pets are limited to two (2) domestic, housebroken, well-behaved adult dogs; no puppies permitted. Pets are NOT permitted on any premises unless otherwise noted in the property description as “Dog Friendly.” For homes that accept pets, a non-refundable fee up to $1,000 is due with the balance payment. Pricing fees vary by property. Guests who are in need of a Service Animal are not subject to the pet fee however, guest is required to pay any damages incurred by the Service Animal.

No Pets Allowed Rules

Homes that are listed as “no pets” do not allow animals of any type except for Service Animals. Service Animals are defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA and are not allowed in homes that are listed as “no pets.” Upon booking, guest must disclose the need for a service animal.

Pet-Free Rules

Homes that are denoted as pet-free prohibit any animal (service or not) to enter the home or be on the home’s property. Although we cannot guarantee an animal has never been in the home, pet-free rentals are provided for those who have severe and even life-threatening pet allergies. To protect guests and owners from animal allergens, these homes have a strict pet-free policy in place. Violation of this policy is grounds for immediate eviction without refund.

Pools and Hot Tubs

Many of our homes feature private pools and hot tubs for your vacation enjoyment and may incur an additional per week charge; please check the property description for any additional fees. Pool heaters will warm a pool to the operating temperature of 75-85 degrees Fahrenheit in 24-48 hours – depending upon the ambient air temperature.

Heated pools do not reach the temperature of an average hot tub. If the outside temperature at your vacation home drops below 55 degrees Fahrenheit, then the pool heater will not operate, and the pool will not be heated. If the overnight temperature drops below 50, the pool may not be able to return to the operating temperature range during the following day. All guests should note that pool heat cannot be guaranteed, as sometimes mechanical devices fail, or environmental factors will not allow the pools to be heated. Guests must notify the company of failure of pool heat on the day of the occurrence so that the temperature or the equipment can be checked by personnel.

  • Heated Pools are available from 3/30/24 to 10/18/24
  • Unheated Pools are available from 4/13/24 to 10/11/24

Unless otherwise noted in the property description, pools will not be available outside of these scheduled dates. Hot tubs are available year-round unless otherwise indicated in the property description. Hot tubs and pools are chemically serviced and cleaned regularly. It is the guests’ responsibility for the supervision and appropriate use of the hot tub. They can be dangerous for children, pregnant women, and other people requiring medical attention or with sensitive skin conditions. Homes not equipped with hot tubs do not allow rental of soft spas/hot tubs by guests due to possible electrical and/or structural damage.

Pool heat must be added at least 48 hours prior to arrival.  Any last minute requests for pool heat less than 48 hours prior to arrival or after arrival will incur an additional $50 fee on top of the regular pool heat charge.

Community Pools

Community pool policies, including dates of availability, are subject to change and are determined by the individual Homeowner Associations, not by Resort Realty. These pools are not heated and are normally open from Memorial Day to Labor Day. Please check with a Vacation Specialist about the open and close dates for the particular property you are inquiring about.

Power, Phone, Internet and Cable Outages

As part of Outer Banks life, we occasionally experience outages that are beyond our control. We will be more than happy to report these outages, but NO REFUNDS will be given due to outages that are out of our control.

Printing Errors

Every effort has been made to assure that our information and descriptions are accurate; however, information published, though deemed accurate, cannot be guaranteed and is subject to errors, omissions or withdrawal without notice. We reserve the right to correct such issues. Resort Realty cannot be held responsible for changes made by owners in furnishings, equipment, and pricing or for printing errors.

Rental Rates & Making Your Payment

Rental rates quoted or printed on our website are the weekly rate only. They do not include tax, administration fee ($200 plus tax), or optional fees. Optional fees include travel insurance, pet fee, heated pool fee, and any additional housekeeping services.

Our office must receive the signed Lease Agreement, along with an advance rent payment of one-half of the rental rate, travel insurance premium (if elected), and a non-refundable administration fee ($250 plus tax) within three (3) days of making your reservation. For reservations made within 45 days prior to arrival, the total payment is due immediately. Due to the high demand for rental property, we cannot hold unconfirmed reservations beyond the 3-day period and therefore suggest that you take advantage of logging into the Happy Stays app to make payments. All you need is the access code that is emailed to you upon booking. Your reservation will be automatically canceled without notice if your payment has not been received on time. A copy of the fully executed lease will be returned to the leaseholder upon tenant request.

Balance due including taxes and any fees for added goods and/or services, must be received by Resort Realty 45 days prior to arrival. If the balance is not received 45 days prior to arrival, Resort Realty shall have the right, without further notification, to deem the reservation canceled with all pre-payment(s) subject to Resort Realty’s termination policy set forth in Section #11 of tenant lease agreement.

Acceptable forms of payment should be submitted in US FUNDS and include; personal check, online e-check payment, cashier’s check, PayPal, Venmo, and/or approved debit or credit cards (Visa/MasterCard/Discover).

Please note, e-checks will NOT be accepted within 60 days of arrival. All credit card transactions are subject to a third-party convenience fee of $49.95 plus tax per transaction (subject to change).

NO PERSONAL OR COMPANY CHECKS WILL BE ACCEPTED WITHIN THE 45-DAY PERIOD PRIOR TO CHECK-IN. A $25.00 handling fee will be charged for all returned checks. For reservations made less than 45 days prior to check-in, all funds, or total as shown above are due immediately.


Please make all checks payable to Resort Realty and mail to P.O. Box 129, Nags Head, NC 27959 (5219 S. Croatan Hwy. is the street address for overnight delivery.)

All rental payments are deposited in an interest-bearing trust account with accrued interest payable to Resort Realty. Advance rent payments are disbursed to the owners on a monthly basis.

There is a $25 charge for returned checks. We do not redeposit returned checks. They must be replaced immediately with a money order, cashier’s check, or credit card.


Our offices are open from 8:30 am to 5:00 pm seven (7) days a week. We are closed on Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Reservations can be made in person, online, or by calling on our toll-free reservation number (800) 458-3830. Phone lines are on extended hours Monday through Friday until 7:00 PM. If our toll-free lines are busy, try our alternate number (252) 441-5000.

Smoke Alarms

Guest acknowledges that he/she will report any malfunction in these items promptly to Agent and will hold Agent harmless if he/she has not done so.

Telephone/Long Distance Phone Calls

Telephones are provided in some of our homes for your convenience and safety. Please do not abuse this privilege by charging long-distance calls to the home telephone. There will be a $20 collection fee added to any calls charged to an owner.

Things to Bring on Vacation

Each of Resort Realty’s vacation homes are equipped for normal housekeeping. Cleaning supplies such as all-purpose cleaner/disinfectant, dish, and laundry detergent are not included. Please note that you will need to furnish certain paper products such as toilet paper, paper towels, napkins, and garbage bags. Pillows will be provided. Dish towels and dishcloths are not included.

For a common list of items to pack for your beach getaway, please visit our What to Bring on Your Outer Banks Vacation page.


Place trash in outside receptacles and leave receptacles by the road for curbside pick up. Do not leave receptacles under the house. Refer to the information on the HappyStays App or on your pre-arrival letter for more information.

Travel Insurance and Hurricanes

In the event of a mandatory/ordered evacuation by the Dare and/or Currituck County Emergency Management Control Group, no rebate will be offered. However, travel insurance is available as a viable alternative, as it offers additional coverage such as medical emergencies, death in the family, as well as storm evacuations. The cost of this insurance is a percentage of the base rent, administrative fee, and taxes and is automatically added and due with your advance rent payment. A brochure outlining the benefits, exclusions, and limitations will be sent via email after booking. If you do not wish to purchase this coverage, you may delete the charge by initialing where indicated on your Lease Agreement. We strongly urge you to take advantage of this option, as no refunds are offered.

More information about Travel Insurance…

Water (Well Water)

Many vacation homes on the Outer Banks are served by private well water. Water here is unlike your water at home. In some areas, particularly in Currituck County, water may be discolored, have an odor, and/or be distasteful. We suggest purchasing bottled drinking water, readily available at grocery stores if guests find the taste, odor, or color objectionable. This condition is beyond the control of Resort Realty and the homeowners. No refunds will be given.