Owner testimonials tell everything you need to know about property management at Resort Realty. Resort Realty strives every day to make our owners and guests happy with our service, dedication, and communication. With experience in property management since 1987, Resort Realty has you covered. Need more reasons to list your Outer Banks home with Resort Realty? See how happy some of our homeowners are below!
From Our Owners
“Experienced & Professional”
“We purchased a vacation rental home in Nag’s Head in April 2022. Since the previous owner was contracted with Resort Realty, we decided to contract with them to manage our rental property for the remainder of the 2022 season. Prior to this acquisition, we had been renting homes in OBX for the past 40 years, typically from a different rental company with whom we were very familiar. We fully expected we contract with that company for the 2023 season.
Our experience with Resort Realty during the 2022 season was nothing short of outstanding! As a property owner, we could not have been more pleased. Their team has been exceptional throughout the entire process of ensuring our guests are afforded a great lodging experience, while simultaneously managing the property as if it was one of their own! As an owner, you could not ask for a more responsive, knowledgeable, and friendly team of associates with whom to work.
Lisa (Director of Rental Mgt) is phenomenal regarding every aspect of the entire property management process. Elyse and Amy (our Rental Mgr’s) are outstanding! They schedule their workweek such that regardless of when I might call or email, I will always hear back from one or the other in a very timely fashion. If they can’t answer or address a need directly, they follow through…no ‘deaf ears’ or ‘dropped balls’ with them!!
Obviously, if you haven’t guessed, after our successful ‘maiden’ year with Resort Realty’s management team, we didn’t hesitate to contract with them for 2023. When you work with such an experienced, professional, and responsible management team that Resort Realty is, why would an owner even consider entrusting their investment with someone else?”
— Jeff L.
“Thanks so much for all your hard work! We just received notification of our 25th rental week in just 6 weeks with Resort. We started with a goose egg (0!) in terms of rental weeks for #6039 [after purchasing and closing on our home] on 1/22! It’s great to know we’re associated with such a terrific team! Thanks to all of you and your associates!”
— Sharon & Bill
“I’ve Been so Happy”
“I have had my home in Corolla with Resort Realty’s rental management program for the past few years. We are under contract on the sale of the home, with an anticipated closing in a couple of weeks. I wanted to take the opportunity to tell you how happy I have been with the assistance of one of your Resort staff, Amy Larson. She has always been very attentive to my inquiries and helpful with any issue I inquired about. She really is so professional and helpful, and I always knew that she would help me no matter the concern. So thanks for having her in your employ.”
— Maureen R.
“We Appreciate the Personal Service”
“This is our first rental property on the Outer Banks and we truly appreciate all the personal service that we have received from Resort Realty. From my initial meeting with Debbie to the great photographs by the in-house photographer, everyone has been very helpful and supportive. The property manager from the Duck office came by and I’ve gotten a note from Deborah in housekeeping to set-up a meeting. I can’t thank everyone enough and we’re looking forward to a fabulous season!”
— William & Evelyn
“They’ve Kept Us Informed”
“We had concerns about preparing and opening our cottage for the rental season during Covid-19. Our Property Manager with Resort Realty, Debbie Hartlove, answered our questions and assured us the Maintenance & Housekeeping staff have been working on ways to make our cottages clean and safe for each set of guests. Debbie has kept us informed of all Resort Realty is doing to help us and our guests with this rental season. We enjoy our relationship with Resort and with Debbie Hartlove.”
— Barton & Ed
“The Cleaning Is Great”
“We were finally able to visit our condo last week and had the opportunity to look at the results of your Spring Cleaning, and We want to say that Everything looks Great – maybe the BEST ever! Thanks for taking such good care of us. Please acknowledge those who did such nice and conscientious work and pass along our compliments and appreciation.
Whatever your secret is for the BIG improvement with Spring Cleaning, please continue to do so. “
— Jim & Bobbie
“Their Dedication Is Outstanding”
“I must say, Resort Realty’s dedication to their owners and guests is simply outstanding. Everyone at Resort Realty has a great attitude and willingness to help, whatever the need. The communication from all departments, the attention to detail and the commitment to high standards is evident across the board and as owners, we are very impressed and appreciative. We know things happen, like weather, pandemics, broken appliances but the Resort Team handles everything with speed, calmness, thoroughness and excellence.
Amy and her team, the Maintenance team, Reservations, Deborah and her housekeeping team are a cut above the rest and we greatly appreciate your efforts particularly in this Covid environment.
(You deserve a raise! Don’t tell the boss we said so!)”
— Maureen M.
“I have to say that your rental staff has performed outstandingly for our house. With the exception of one week in late August, we are booked solid into September without significant discounting, and my family doesn’t even have one of those weeks blocked. Also, I was in Nags Head last week, and the completed beach nourishment at our end (MP 20.5) is absolutely incredible. I’m sorry if others aren’t having the same success, but I certainly appreciate what your staff has done for us.”
— Mike B.
“Best Rental Season in 25 Years”
“We have owned our 3 bedroom, 2 bath one story home for 25 years. It is 100 yards from the beach. The summer of 2019 is the best rental season in 25 years! We even have someone renting our home 4 weeks straight in July.”
— Martha S.
“Resort Realty Has My Highest Recommendation”
“As a rental homeowner, I can give Resort Realty my highest recommendation.
We have just begun our second season with Resort. We were immediately impressed with their reminders and follow ups about every detail of their management if our rental home. That sort of attention continued throughout the entire season and off-season.
We were also very impressed with their staying in top of our rentals. When they noticed periods of fewer calls for an upcoming vacant week, they worked us to offer the appropriate discount which in several occasions resulted in a booked week. We were extremely pleased with our rental record for the year.
They made re-entry, etc as easy as could be expected following the September, 2019 storm.
They have also been most attentive to the difficulties presented by the COVID situation. We have been kept updated as to the situation. We couldn’t be happier than we have been with our Resort Realty experience”
— Barney S.
“Outstanding from Day One”
“The team at Resort Realty has been outstanding from the first day we placed Carolina Surf into their rental program. Their marketing department helped us promote and bring out the best in our property to keep our rentals strong in 2019. The support team has also been there whenever we need them to keep our renters happy and returning to rent our beach home year after year. We appreciate the outstanding service from Resort!”
— Eric G.